Refund Policy

At Fatima Parlor, customer satisfaction is our priority. This Refund Policy outlines the conditions under which we accept returns, exchanges, and process refunds for services and products.

1. Refunds for Services

• Service Satisfaction Guarantee:
  If you are not satisfied with the service you received, please notify us within 24 hours. We will assess the situation and may offer the following:
  • A complimentary redo of the service.
  • A partial or full refund, depending on the circumstances.
• Non-Refundable Services:
  Refunds are not provided for services if:
  • The dissatisfaction is due to personal preference after the service is completed.
  • The service was completed as per the agreed terms but did not meet subjective expectations.

2. Refunds for Products

• Eligibility for Returns:
  • Products must be returned within 7 days of purchase.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (receipt or invoice) is required.
• Non-Refundable Products:
  The following products are not eligible for refunds:
  • Opened or used products.
  • Skincare, haircare, or makeup items due to hygiene reasons (unless defective).
  • Items sold during promotional sales or as part of a clearance sale.
• Defective or Damaged Products:
  If you receive a defective or damaged product, please notify us immediately. We will:
  • Replace the product at no additional cost.
  • Offer a refund if a replacement is unavailable.

3. Process for Refunds and Returns

• For Services:
  Contact us via phone (0328-0923578) or email (contactus.fatimaparlour@gmail.com) within 24 hours of the service.
• For Products:
  • Visit our salon at Shop # 3, District Courts, Rahim Yar Khan to return the product.
  • Refunds will be processed after the product is inspected and deemed eligible.
• Refund Method:
  Refunds will be issued using the original payment method (e.g., cash or mobile wallet). Refund processing may take 5-7 business days.

4. Cancellations

• Appointment Cancellations:
  • Appointments can be canceled or rescheduled up to 24 hours in advance without penalty.
  • No refunds will be provided for missed appointments or last-minute cancellations.
• Product Order Cancellations:
  Orders can be canceled before pickup or delivery. Once a product has been picked up or delivered, it falls under the product return policy.

5. Contact Us

For assistance with refunds, returns, or exchanges, please contact:

• Phone: 0328-0923578
• Email: contactus.fatimaparlour@gmail.com
• Address: Shop # 3, District Courts, Rahim Yar Khan

We value your trust in Fatima Parlor and strive to provide excellent service and high-quality products. Thank you for choosing us for your beauty needs!